References - Patient Experience

References are listed alphabetically.

Australian Commission on Safety and Quality in Health Care

https://www.https://www.safetyandquality.gov.au/

Australian Hospital Patient Experience Question Set (AHPEQS)

https://www.safetyandquality.gov.au/our-work/indicators/hospital-patient-experience/

HCAHPS: Patients' Perspective of Care Survey

https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html

Review of Patient Experience and its measurement in Australian hospitals

https://www.safetyandquality.gov.au/search/patient+experience

Sample Size

Results are from a sample of both overnight and day procedure patients (approximately matched sample size) - medical, surgical, obstetric and rehabilitation. Patients complete a survey 1-2 weeks after discharge. Survey results appear on dashboards continuously in real time but are also collated monthly and quarterly for the purposes of monitoring and trending data.

Rehabilitation and Mental Health hospitals and wards commenced electronic surveying in 2018.

Mental health service inpatients, mental health day patients and day rehabilitation patients are surveyed using a different questionnaire tool, the Your Experience of Service Survey (YES). Data is collated separately.

Your Experience of Service Survey (YES)

https://www.aihw.gov.au/reports/mental-health-services/mental-health-services-in-australia/national-mental-health-committees/mental-health-information-strategy-standing-committee/your-experience-of-service-survey-instrument

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