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The Geelong Clinic

MyHealthscope - Quality and Safety

At The Geelong Clinic, we take quality and safety seriously.

To provide you with information about our performance, The Geelong Clinic publishes data which reflects the quality and safety of our care. This is only one part of our program to continually maintain and improve our high standards.

At The Geelong Clinic, quality is not just one simple measure. It includes many aspects of care and of a patient's experience.

Please click on the menu below to view data for each of the indicators we publish.

The Geelong Clinic is fully accredited against The National Safety and Quality Health Service Standards, a mandatory set of standards established by the Australian Government for all public and private hospitals.

Accreditation involves a visit to the hospital from an independent team of expert health professionals who review the quality and safety of services provided. This occurs every three to four years, in accordance with the Australian Commission on Safety and Quality in Health Care. The hospital is measured against ten overarching standards with many different criteria including patient care, medication management, clinical handover, infection control and falls prevention.

If any standard is not met, the hospital is given three months to address the issue. If a standard is met to an exceptionally high level, a rating of 'Met with Merit' is awarded.

The graph below shows the proportion of 'Met with Merit' ratings achieved by The Geelong Clinic for the most recent accreditation survey, compared to 'Satisfactorily Met' ratings.

This graph sows that at the most recent accreditation survey, The Victoria Clinic achieved 'Satisfactorily Met' and 'Met with Merits' ratings for all standards and maintained accreditation under the National Safety and Quality Health Service Standards.

At The Geelong Clinic we measure the mental health of patients on admission and again on discharge to see how they are improving. We use the internationally recognised HoNOS (Health of the Nation Outcome Scales), a tool which allows clinicians to assess various aspects of a patient's mental health, such as depression, anxiety or problematic behaviour.

The graph below shows the decrease in mental health problems in patients after treatment. The dark coloured bars represent mental health problems on admission to The Geelong Clinic. The pale coloured bars represent mental health problems on discharge. This is compared to the outcomes at other Australian private mental health facilities, shown in the grey bars.

HoNOS Scores

This graph shows that patients' mental health problems have decreased after treatment at The Geelong Clinic. Patients at TGC achieve improvement outcomes similar to patients at other private hospitals.

Mental Health Questionnaires

It is important to ask patients whether they think their mental health has improved during their hospital admission. We use the MHQ-14 (Mental Health Questionnaire) which asks questions about symptoms of fatigue, anxiety and depression and the impact of those in daily life.

The graph below shows the improvement in patients' self-assessed mental health ratings. The dark coloured bars represent the rating on admission to The Geelong Clinic. The pale coloured bars represent the ratings on discharge. This is compared to the outcomes at other Australian private mental health facilities, shown in the grey bars.

This graph shows that patients feel that their mental health has improved after treatment. Patients at The Geelong Clinic achieve improvement similar to patients at other Australian private mental health facilities.

For more information on:

What are we doing with this data?

The Geelong Clinic employs a variety of strategies to improve our patients' mental health outcomes. These include:

  • a multidisciplinary approach, including expert nursing and allied health professionals
  • group therapy, counselling and other kinds of therapy
  • regular review of patient medication to make sure it is optimal
  • involving family and carers in treatment, with the patient's consent

The Geelong Clinic follows strict infection control procedures, and staff take every precaution to prevent infections. Specialised infection control staff collect and analyse data on infections in order to identify and implement best practices to reduce infection rates.

Patients with weakened immune systems, with wounds and with invasive devices such as drips are at greater risk of infection than the general public.

There are several types of infections that we closely monitor at The Geelong Clinic. Two of the most important are:

  • Staphylococcus Aureus Bacteraemia – also known as SAB. This is a serious infection caused by bacteria entering the blood stream
  • Clostridium Difficile - also known as C Diff. This is an infection of the bowel that causes diarrhoea.

The graph below shows the number of Staphylococcus Aureus infections. The coloured bars represent The Geelong Clinic's rate. This is compared to the Australian Government target, shown in the grey bar. The national benchmark for SAB is no more than two cases per 10,000 days of patient care.

This graph shows that there have been no cases of Staphylococcus Aureus Bacteraemia at The Geelong Clinic in recent years.

The graph below shows the number of Clostridium Difficile infections. The coloured bars represent The Geelong Clinic's rate. This is compared to the rate in other Australian hospitals, shown in the grey bars. The industry rate varies from 2 to 3 cases per 10,000 days of patient care.

This graph shows that there have been no cases of Clostridium Difficile at The Geelong Clinic in recent years.

To find out how we generated this data, see: Infection Rate Formulas

What are we doing with this data?

The Geelong Clinic employs a variety of strategies to prevent infection. These include:

  • auditing how often staff wash their hands using soap and water or hand sanitiser
  • using gloves and specialised sterile equipment
  • assigning a dedicated Infection Control Nurse responsible for educating staff and implementing infection control strategies
  • using specialised disinfectants when cleaning facilities
  • following national guidelines for high level disinfection and sterilisation processes
  • placing hand sanitiser dispensers in public areas throughout the hospital so that they are readily accessible to staff, patients and visitors

What can you do to help?

At The Geelong Clinic, patients and visitors are part of the health care team. There are a number of things you can do to reduce the risk of infection for yourself and others:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering the hospital. This is the most important way in which you can prevent the spread of infection.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Clean your hands afterwards – every time!
  • If you don't have a tissue available, cough or sneeze into your elbow, not into your hand.
  • As a patient, report any infection you have had, especially if you are still on antibiotics.
  • Make sure you take the full course of antibiotics you have been given, even if you are feeling better.
  • If you have a dressing for a wound, keep the skin around the dressing clean and dry. Let the healthcare worker looking after you know promptly if it becomes loose or wet.
  • Tell your healthcare worker if the area around any drips, tubes or drains inserted into your body becomes red, swollen or painful.
  • Let the healthcare worker looking after you know if your room or equipment hasn't been cleaned properly.
  • Stop smoking before any surgery, as smoking increases the risk of infection.

Visitors

  • Don't visit if you have an illness such as a cough, cold or gastroenteritis ('gastro').
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room.

For more information about how you can help:

Read: Hand Hygiene Information Leaflet
Watch: Interactive Video Training

Hand Hygiene is another name for hand washing or cleaning. Good hand hygiene is an important part of infection control. Germs can survive on unwashed hands for over an hour, and we can unknowingly transmit bacteria and viruses to others.

All staff are required to frequently wash their hands with soap and water or with waterless hand sanitiser. Both are equally effective. We follow the World Health Organisation's guidelines for hand hygiene which specify the following times when staff must wash their hands:

  • before touching a patient
  • after touching a patient
  • before a procedure
  • after a procedure
  • after touching a patient’s belongings or surroundings

At The Geelong Clinic, we use auditors accredited by Hand Hygiene Australia to record whether or not hand hygiene has been performed correctly. The graph below shows the levels of hand hygiene compliance. The coloured bars represent The Geelong Clinic's rate. This is compared to the Australian national benchmark of 80%, shown in the grey bar.

This graph shows that hand hygiene compliance at The Geelong Clinic has been slightly below the national benchmark.

What are we doing with this data?

The Geelong Clinic employs a variety of strategies to improve hand hygiene compliance. These include:

  • ongoing education programs for staff about infections and hand hygiene
  • a designated Infection Control Nurse responsible for educating staff and implementing infection control strategiesp
  • placement of hand sanitiser dispensers in convenient areas throughout the hospital, including hallways and patient rooms
  • specially designed washbasins where water can be turned on and off without touching the tap

What can you do to help?

At The Geelong Clinic, patients and visitors are part of the health care team. Good hand hygiene is the most important way in which you can prevent the spread of infection in hospital. There are a number of things you can do:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering and leaving the hospital.
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room.
  • Observe hospital signage about hand hygiene.
  • If you are unable to find a hand sanitiser station, please ask staff for assistance.

For more information about how you can help:

Read: Hand Hygiene Information Leaflet
Watch: Interactive Video Training

Falls are a leading cause of hospital-acquired injury, and frequently prolong or complicate hospital stays. Patients may experience a fall because they are in a weakened or confused state.

The graph below shows the percentage of patients who have had a fall. The coloured bars represent The Geelong Clinic's rate. This is compared to the rate of falls at other Australian hospitals, shown in the grey bar.

This graph shows that patients at The Geelong Clinic on average have a lower rate of falls than those in other Australian hospitals.

See details on: How we work out our falls rate
For a discussion on the data, see: Limitations of data

What are we doing with this data?

The Geelong Clinic employs a variety of strategies to reduce the risk of patients having a fall. These include:

  • risk assessments to identify patients at risk of falling
  • ongoing staff education on falls prevention
  • patient education on prevention of falls in hospital and at home
  • use of safety equipment such as walking aids, toilet chairs and extended call bells as required
  • review of each fall to assess if there were any preventable factors

What can you do to help?

At The Geelong Clinic, patients and visitors are part of the health care team. You may like to print a brochure containing handy hints about preventing falls. You can also watch a helpful video.

Following discharge from hospital, patients sometimes require an unplanned readmission. There are many reasons why a patient may need to return to hospital.

Good discharge planning can help reduce the rate of unplanned readmissions. This includes making follow-up arrangements, providing patients with clear instructions and helping them recognise symptoms that require immediate medical attention.

The graph below shows the percentage of patients who have required an unplanned readmission to The Geelong Clinic within 28 days of their first admission. The coloured bar represents The Geelong Clinic's rate. This is compared to the rate of unplanned readmissions at other Australian mental health hospitals, shown in the grey bar.

This graph shows that patients admitted to The Geelong Clinic are less likely to have an unplanned readmission than patients at other Australian mental health hospitals.

Please note: The unplanned readmission rates presented in this graph only include patients who have been admitted to the same hospital. Currently, we have no way of measuring unplanned readmissions to a different hospital.

What are we doing with this data?

The Geelong Clinic employs a variety of strategies to minimise unplanned readmissions. These include:

  • discharge processes which ensure that patients understand their medications and any specific instructions
  • arranging appropriate follow-up care and ongoing appointments, e.g. with the General Practitioner or therapist
  • reviewing each unplanned readmission to assess if there were any preventable factors

The Geelong Clinic supports transparent public reporting of healthcare quality data and actively participates in initiatives of the following organisations.

Australian Commission on Safety and Quality in Healthcare (ACSQHC) – The Australian Commission on Safety and Quality in Healthcare (the Commission) was established in 2006 by the Australian, State and Territory Governments to lead and coordinate national improvement in safety and quality. Healthscope has representation on the Private Hospital Sector Advisory Committee and several key working groups.

Australian Institute of Health and Welfare - The Australian Institute of Health and Welfare (AIHW) is a major national agency set up by the Australian Government under the Australian Institute of Health and Welfare Act to provide reliable, regular and relevant information and statistics on Australia's health and welfare.

MyHospitals Website – This website lists all public and private hospitals in Australia, along with information about waiting times for elective surgery and emergency department access. Healthscope has representation on the MyHospitals Development Advisory Committee.


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